SHIPPING & RETURNS

GENERAL WARRANTY

Fire Road LLC provides a limited two (2) year warranty from date of purchase to the original purchaser of all Fire Road products that the item is free from defects in material and workmanship. Variations in color and/or finish are inherent in wood and anodized aluminum products and are not covered by this warranty. This warranty applies under conditions of normal use only. Fire Road LLC is not liable for natural aging or defects that result from negligence, improper cleaning, misuse, abnormal mechanical or environmental conditions, unauthorized disassembly, repair/modification, or accidental damage of any kind. For this two year following the date of the original purchase Fire Road LLC will, at its option, repair, replace, or provide a substitute for any piece or part proven to be defective in material or workmanship unless explicitly stated not to be covered by the warranty.


Any costs for packing and shipping are not covered under this warranty. To receive proper service under this warranty the original purchase receipt or invoice must be presented.

FIRE ROAD RETURN POLICY

Within 10 business days of receipt of goods, if you are unsatisfied with our products for any reason please notify either Fire Road LLC or the retailer from which you purchased your product. Fire Road LLC will process your return only if claim is made within 10 days of receipt. Returns are for credit or exchange. All authorized returns will incur a 20% restocking charge, contingent upon safe return of goods. You are responsible for shipping product back to Fire Road. Please include a copy of your invoice marked "Returned for Credit" with the product. On all orders being returned for credit, customer will be responsible to pay original freight charges, as well as the return charges back to Fire Road. Return items MUST arrive in unused/new condition in all original packaging to be eligible for credit. All returned products must pass inspection by Fire Road LLC return team prior to being approved for credit.